🗣️ VERBAL DE-ESCALATION TRAINING-3 Hour Class

 

Stay Calm. Stay Safe. Stay in Control.

In moments of tension, words can be your most powerful defense. Our Verbal De-escalation Training teaches participants how to recognize, defuse, and manage conflict before it turns physical. Through interactive, scenario-based instruction, you’ll learn to use communication, empathy, and controlled body language to calm aggressive behavior — protecting yourself and others with confidence and professionalism.

This hands-on class goes far beyond theory. Participants will practice real-world techniques for handling angry individuals, distressed guests, and potential threats, all while maintaining compassion, authority, and safety.

 

You’ll Learn How To:

• Identify early warning signs of escalating behavior

• Control tone, posture, and body language to influence outcomes

• Use active listening and empathy to calm emotions

• Apply verbal strategies that defuse tension without force

• Set boundaries and maintain authority respectfully

• Safely transition from verbal to physical response if absolutely necessary

 

Ideal For:

Church safety teams • Educators • Healthcare staff • Business and HR leaders • Security professionals • Anyone who interacts with the public

 

Why It Matters:

Most conflicts can be prevented or resolved before they turn dangerous — if you know what to say, and how to say it. Verbal de-escalation is not just a skill — it’s a mindset that builds trust, preserves dignity, and saves lives.

Duration: 3 Hours

 

Format: Interactive, instructor-led with scenario drills

 

Tuition: 65.00
 

 

Register today — limited seats available!